Terms and Conditions
We have organized the full terms into separate chapters by topic. Click on the section you would like to read.
01 Provider's details NEKED STORE Kft. and hosting provider +
Short company name: NEKED STORE Kft.
White Office office building
Hosting and VPS provider
Company registration number: 01-09-736956
Email: info@atw.co.hu
02 Scope of these Terms Which services and products it applies to +
These Terms apply to:
- use of the webshop,
- the online ordering process,
- use of the Memories Editor system,
- photo books,
- photo calendars,
- canvas prints,
- printed photo products,
- and the ordering of other personalized products.
By using the webshop and placing an order, the Customer accepts the provisions of these Terms.
03 Products available in the webshop Photo books and custom photo products +
The following products can in particular be ordered in the webshop:
- custom photo books,
- photo calendars,
- canvas prints,
- printed photo products,
- custom graphic and print products.
A significant part of the products are custom-made, produced based on the photos, edits and parameters uploaded by the Customer.
04 User account and the Memories Editor system Projects, unfinished edits and reordering +
The Customer may create a registration to use certain features of the webshop.
The user account in particular allows:
- saving projects,
- continuing unfinished edits,
- viewing previous orders,
- reordering,
- managing personal data.
The Customer is obliged to keep their login credentials secure and prevent unauthorized access to them.
05 Placing an order The steps of the ordering process and confirmation +
Orders are placed electronically, through the webshop.
After placing the order, the system sends an automatic confirmation email.
The automatic confirmation is merely a technical acknowledgement that the order was received; it does not constitute acceptance of the contract.
The sales contract is concluded when the Provider separately accepts the order, begins production, or confirms fulfillment.
06 Provisions relating to prices VAT, shipping fee and incorrect price +
Prices shown in the webshop are in Hungarian forints and include VAT.
The shipping cost is shown separately on the checkout page.
The Provider reserves the right to modify prices. Such a change does not affect orders already placed.
In the event of an obviously erroneous or incorrect price being displayed, the Provider is not obliged to fulfill the order.
07 Payment methods Bank card, cash on delivery and bank transfer +
The following payment methods are available in the webshop:
- online bank card payment,
- cash on delivery, where available,
- bank transfer, where separately provided.
Online bank card payment is processed through the Barion system.
Bank card details are not processed or stored in NEKED STORE Kft.'s systems.
Registered address: 1117 Budapest, Irinyi József utca 4-20, 2nd floor
Company registration number: 01-10-048552
08 Production and delivery deadline Expected production time and delay +
The expected production time for orders is generally 3–4 business days.
The fulfillment time may in particular depend on:
- current production load,
- seasonal periods,
- public holidays,
- courier service workload,
- technical or logistical circumstances.
The stated deadlines are indicative only.
If the order is not fulfilled within 14 business days of confirmation, the Customer is entitled to grant the Provider a reasonable additional deadline.
If the additional deadline passes without result, the Customer is entitled to withdraw from the contract and request a refund of the purchase price paid.
09 Shipping GLS and FoxPost delivery +
Ordered products are delivered with the involvement of external courier services.
The webshop may in particular use the following providers:
2351 Alsónémedi, GLS Európa utca 2.
Company registration number: 13-09-111755
3300 Eger, Maklári út 119.
Company registration number: 10-10-020309
The courier services qualify as independent data controllers with regard to the personal data transferred to them.
10 Invoicing Electronic invoicing with Billingo +
Invoicing is carried out electronically.
The webshop uses the Billingo system to issue invoices.
Registered address: 1133 Budapest, Árbóc utca 6, first floor
Company registration number: 01-10-140802
11 Right of withdrawal 14-day withdrawal and the exception for custom-made products +
As a general rule, the consumer is entitled to a 14-day right of withdrawal without giving reasons, under Government Decree 45/2014 (II.26.).
Custom-made products
Photo books, photo calendars, canvas prints and other personalized products manufactured in the webshop qualify as goods not prefabricated, which the Provider produces based on the Customer's instructions or explicit request.
Personalized productAccordingly, the consumer is not entitled to the 14-day right of withdrawal without giving reasons for these products.
The exclusion of the right of withdrawal is governed by Government Decree 45/2014 (II.26.), Section 29(1)(c).
12 Defective performance and complaints Handling damaged or defective products +
If the product is delivered defective, damaged, or with a printing error, the Customer is entitled to submit a complaint.
For the complaint, the Customer should, if possible, send photo documentation to the email address info@nekedstore.hu.
In the case of a justified complaint, the Provider may provide:
- re-production,
- repair,
- a price reduction,
- or a refund of the purchase price.
13 Complaint handling Submitting a complaint and the response deadline +
The Customer may submit their complaint at the following email address:
The Provider responds to consumer complaints in writing within 30 days at the latest, in accordance with the applicable legislation.
14 Copyright and uploaded content Photos, graphics, texts and rights +
The Customer declares and warrants that they are entitled to use the uploaded images, graphics, texts and other content.
The Customer is liable for any third-party claims or infringements arising from using uploaded content without the necessary rights.
The Provider is entitled to refuse to produce content that is obviously unlawful, offensive, or infringing.
14.1 AI-based photo enhancement and photographs showing other persons Optional photo enhancement service and third persons shown in the photographs +
The Customer represents and warrants that the uploaded photographs are lawfully made available to the Service Provider for the technical processing required to produce the ordered product and, if separately enabled, for AI-based photo enhancement.
AI-based photo enhancement is an optional service. When the feature is used, the Service Provider may have a reduced-resolution preview of the uploaded photograph analysed by an external AI provider under the conditions set out in Chapter 04.1 of the Privacy Notice. The external AI provider performs a technical analysis regarding the direction of the enhancement; the actual enhancement of the photograph is carried out by the Service Provider's own system.
If a natural person other than the Customer - in particular a minor - appears in the uploaded photograph, the Customer must ensure that they hold the rights, consents or other appropriate authorisation required to use and technically process the photograph within this service. In the case of a minor, this includes, where required by applicable law, the appropriate authorisation of the legal guardian.
The Customer is liable for any third-party claims or infringements arising from breaching the obligation set out in this point.
This point does not exclude or limit the Service Provider's statutory liability for its own data processing operations, the technologies it applies, or the processors it engages.
Detailed information on the data processing terms of AI-based photo enhancement, the processors engaged, any transfer outside the EEA, data retention and data subject rights is set out in Chapter 04.1 of the Privacy Notice.
15 Limitation of liability Technical and external service provider circumstances +
The Provider is not liable in particular for:
- internet network failures,
- technical outages,
- failures of third-party services,
- courier service delays,
- force majeure events,
- or damages arising from data incorrectly provided by the Customer.
16 Data processing Related privacy notice +
The webshop's data processing is governed by the provisions of the separately published Privacy Notice.
The privacy notice is continuously available on the website.
17 Legal remedies and mediation Consumer disputes and legal remedies +
In the event of a consumer dispute, the Customer is entitled to:
- turn to a conciliation board,
- initiate consumer protection proceedings,
- or turn to a court.
Information about the conciliation board is available on the website of the chamber competent for the consumer's place of residence or stay.
The European Union's former Online Dispute Resolution (ODR) platform has been discontinued, so this version of the Terms no longer refers to the former ODR platform.
18 Closing provisions Amendment and applicable law +
NEKED STORE Kft. is entitled to amend these Terms.
The amendment takes effect upon publication on the website.
These Terms are governed by the provisions of Hungarian law.
EUEU notice on the legal guarantee of conformity27/09/2026 · EU 2025/1960+
19Legal conformity rights, product liability and guaranteesLegal conformity rights, product liability and guarantees+
If goods do not conform to the contract, consumers may request repair or replacement from NEKED STORE Kft. and, where the statutory conditions apply, a proportionate price reduction or termination of the contract.
Claims against the seller are generally available for two years from delivery. A defect should be reported without delay. During the first year, a defect is presumed to have existed at delivery unless that is incompatible with the nature of the goods or defect.
For movable goods, consumers may also request repair or replacement from the producer under product-warranty rules within two years of placing the product on the market. The consumer must prove the product defect. The same loss cannot be recovered twice.
NEKED STORE Kft. does not offer a voluntary commercial guarantee. Any mandatory statutory guarantee remains fully applicable and does not limit legal conformity rights.
20Customer-approved contentCustomer-approved content+
The service does not include automatic human proofreading, individual retouching or manual review of every crop. Before ordering, the customer checks names, dates, text, page order and image crops.
A customer-entered or approved content error does not qualify for a voluntary free reprint. Statutory rights remain intact where production, software or service error causes the result to differ from the approved design.
21Holiday and name-day data in photo calendarsHoliday and name-day data in photo calendars+
Holiday and name-day data comes from the stated sources, has country-specific coverage and is informative. A date cell shows at most three names; local, movable or less common entries may be incomplete.
The customer checks important dates in the preview before ordering. This acknowledgement covers the disclosed limits only; it never covers data placed on the wrong date or a printed product that differs from the approved preview.
22Model withdrawal formModel withdrawal form+
The 14-day right of withdrawal applies only where no statutory exception applies. It does not apply to goods made to the consumer’s specifications or clearly personalised.
For an eligible order, send an unambiguous statement with your name, address, order number, product, delivery date and decision to withdraw to info@nekedstore.hu or NEKED STORE Kft., 1106 Budapest, Fehér út 10., Hungary.
The exception does not affect statutory rights arising from defective performance.
23Complaints and conformity claimsComplaints and conformity claims+
We answer written consumer complaints in writing, on their merits and in a verifiable manner within thirty days of receipt. A rejection states the reasons and available remedies.
We record statutory conformity or guarantee claims and provide a verifiable copy. If we cannot decide immediately, we notify the consumer of our position within eight days, including the reason for refusal and access to conciliation where applicable.
We aim to repair or replace within fifteen days, taking account of the goods and their expected use. If more time is needed, we inform the consumer of the expected duration.
24Governing law and disputesGoverning law and disputes+
Hungarian law governs the contract. This choice does not deprive a consumer of non-derogable mandatory protection in the country of their habitual residence.
The parties first seek an amicable solution. Consumers may use the competent conciliation body. Court jurisdiction follows mandatory applicable rules; no exclusive Budapest jurisdiction is imposed.
Do you have a question about an order, shipping, or a complaint?
You can contact us directly through our customer service, or view the related privacy documents.